La mia prenotazione

How we're dealing with Covid-19

Arrival and departure

Please do not arrive before 5pm and please leave by 10am (latest) so that we have sufficient time to clean, sanitise and disinfect the apartments thoroughly.

On departure, please leave all the windows open in your apartment.


In addition to our usual cleaning regime, surfaces throughout the apartment will be sprayed with disinfectant and sanitised before your arrival. Viricidal disinfectant will be used on high touch areas, such as handles, switches, taps, remote controls, bins, kitchen appliances etc. The apartment will be fully aired and you will find the windows open on arrival. [We will not be offering a mid stay clean for guests staying a fortnight].

Hand sanitiser will be supplied in each apartment.


We will spray all beds, pillows and soft furnishings with disinfectant and will make up the beds with freshly laundered bedding in the usual way. We will provide bath sheets and hand towels for each guest. We will not provide bedspreads or blankets.

In order to reduce contact areas between guests and staff we ask that guests strip the beds they have used and put them in the provided zipped laundry bag on departure. [We will provide fresh bedding after the first week for guests staying for 2 weeks.]

We understand that some guests may wish to bring their own bedding and towels. If you would like to do this, please email us in advance. If you let us know that you will be bringing your own bedding and towels, we will be pleased to refund you £10 per person per week to reflect the savings to us.

Also, you may wish to bring a covering from home for the sofa(s) in your apartment.

Guests' garden and swimming pool

The garden and swimming pool are available to guests. Groups of guests will need to maintain their distance from each other in the garden.

We will not provide any inflatables for use in the swimming pool and ask that guests take their own inflatables back to their apartments after using the pool. Please bring your own pool/beach towels.

The pool house will not be open for changing.

Guests will still be able to use the barbecue.

We will supply hand sanitiser and viricidal disinfectant and paper towels in the guests’ garden so that guests can wipe down seating and barbecue equipment before they use them.

Amenity room

The communal amenity room will be open for guests to use the two washing machines and tumble dryer. No wash baskets will be provided and we ask guests to use their own detergent. Tourist information leaflets will be on display but, to limit touch areas, we ask guests not to return leaflets to the racks after handling. DVDs, books and games will not be available. Hand sanitiser will be provided inside and outside the room as well as spray disinfectant for guests to use on the machines before/after use.

Thank you for your assistance in helping to keep everyone safe and well at Luccombe Villa.

Covid related cancellations

If Luccombe Villa has to close then a full refund will be offered. If the guest is in a local lockdown, but Luccombe Villa is open, then a refund will be offered if the guest cancels more than 30 days before arrival. If the guest cancels within 14-30 days before arrival they will be offered the option to move their booking to a future date. No refunds or option to move to a future date will be offered if a booking is cancelled within 14 days of arrival.

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